Website HowTo

Website Frequently Asked Questions

Login
Club Membership
Race Day
Results
Points & Badges
Calendar
Rankings
Checkout
Contact Us

Login

How do I create a login for the website?

Swimmers

If you haven't already - choose your state and country on the login page as a guest or on the front page of the website.
Search for your own profile or find some of your results and click on your name
Use the link to claim your profile
Fill in your name, birthday, email and mobile contact number. Give it a username and password that you would like to use with the website.

Website will offer a 1 month free trial.

If you have trouble claiming with a message indicating that the details don't match - check the birthday is correct. The the problem persists - Contact us.

Parents

A "parental login" makes it easier to use the website when you have multiple swimmers. A single login will allow you to switch between your children. The children can keep their own logins.

Once multiple swimmers subscriptions have been purchased (within the same browsing "session") the website will offer to setup a parental login. Fill in the username and password that you want to use for the website and it will be setup with all the swimmers that have just been paid for.

Note: This is a free account however it is not available on a trial.

Coaches

Coaches have access to other information such as birthdays as well as other reports, so these logins need to be checked before being created.

Register your details
My Swim Results will contact relevant people to confirm details
Once approved - login will be created (with a 3 month trial to begin with)
Initial Login details will arrive via email and SMS.

Can you please send me a password reminder?

Choose either:-

Visit the Login page to recover username and password
Leave us a Message and we can recover it for you.

Please note that if your subscription expires - then so does your user account. This may explain why you can't login.

My subscription has expired - how can I renew?

Swimmers

If you haven't already - choose your state and country on the login page as a guest or on the front page of the website.
Search for your own profile or find some of your results and click on your name
Use the link to "Start a new subscription"
"Fill in the blanks" for the details of the previous subscription

The renewal will now be in the checkout and just needs to be paid to complete the process.

Parents

Leave us a Message and we will investigate.

Coaches

Leave us a Message and we will investigate. You may be sent an email with further instructions.

Race Day

When do I have to be at the pool?

Typically when entries close for a meet – an estimated timeline is produced. If you want to have a look at the timeline then return to the calendar page (https://www.myswimresults.com.au/Calendar.aspx) and find the the meet - there you will find an "estimated timeline". If the swimmer doesn't have a time for the event – they will be in one of the early heats with other swimmers that also don't have a previous time.

Now that we have a rough start time for the event we can work backwards find out when the swimmer needs to be at the pool. Most Coaches like to have the kids arrive at the pool 90 minutes before their first race. This allows them enough time to do a warmup and prep for their race. Talk to your coach to get more details as they may also have a group "activation" planned. If the swimmer is inexperienced and the event is an early in the program - they might ask you to come in when the warmup opens in the main pool (typically at 8:00 am). That way, the swimmer can get familiar with the pool and perhaps have a chance to dive off the blocks in one of the outer lanes designated for diving. The competition pool is cleared 15 minutes before the first race but before that it can be used for warmup. As a warmup pool - it does become busy but the coaches typically have a plan and may move to a quieter pool once the kids have had a swim in the main competition pool.

Tips for new swimmers

Report to your coach when you arrive at the pool.
Remember that there are others who are also starting their first competition as well. Some may look like seasoned professionals but remember – they started just like you.
Look for the "marshalling board" (a big yellow number under the scoreboard) – when your event number is shown – you are being called to the marshalling area. Your Coach would probably want a chat as well.
There are always people around to help you. These could be marshals, officials, coaches or even other swimmers.
Remember the starting process that you have been doing in training with the whistles and starters commands
Once the starter says "Take your marks" – be ready and very still. The next noise you hear will be it.
Have fun!

Club Membership

Looking to sign up as a club member, start by using the "Find a club" to find your club either by your location or by the name of the club. If the website is asking you to login - try telling it what country and state you are in and continue as a guest to find your club. Once you club is found - there will be a link to organise to register as a new member or renew your membership.

Results

How often do you update the results?

If your state or national organisation is supporting My Swim Results then they can typically upload meet results when-ever they have the opportunity.

Otherwise, Results are uploaded on Monday's and Wednesdays from publically available meet results in a compatible format.

My Childs results are missing certain swim meets?

If the results are still not available after a week then it could be that the results have not been published in a format that My Swim Results can use.
Ask your state or national organisation when the results will be made available to My Swim Results.
Leave us a message letting us know which swim meet you are are interested in and we will attempt to track it down for you.

My Club would like to publish the results of their carnival on My Swim Results?

We are always greatfull to receive swim meet results.

My Swim Results can import various types of files. These file formats include:-

HyTek Meet Manager to Team Manager files
LENEX file format
Sportscore database

Note: All files are preferably compressed such as the files that come directly from HyTek products

Sent it to us on a and we will sort it out for you.

We have a huge library of meet databases - how can we get it published on My Swim Results?

Sounds perfect for our bulk import - if you can send us the library - we can import it.

My Swim Results can import various types of files. These file formats include:-

HyTek Meet Manager to Team Manager files
LENEX file format
Sportscore database

Note: All files are preferably compressed such as the files that come directly from HyTek products

Points & Badges

What are these Badges?

Badges on the My Swim Results website are another way to recognize a swimmers achievements.

There are currently 86 badges in the system which can be awarded.

Each awarded badge also adds to the swimmers My Swim Results points tally for the meet.

The points and badge system is be reviewed every March to see if changes need to be applied. If you have any feedback - please let us know.

I used to have more points and some badges have disappeared.

Well done for noticing - very observant. Points and Badges generally do expire after a year. The idea is to try and encourage swimmers to continue to keep their points up and also make space for newly awarded badges.

We did really well on the weekend but still got beaten for a Top 5 Badge.

Well done on the weekend - you should be proud of yourself.

Achieving Personal Bests, target times, making finals, earning a medal and "Bonus Points" all go together to points for the meet which determines who receives a Top 5 Badge. "Bonus Points" can be awarded for a meet for swimmers who have set Personal Bests which have meant that the swimmer has not only achieved a Personal Best in an event but also crossed into a faster benchmark.

"Benchmarks" are setup regularly between the fastest swimmer and the slowest swimmer. As swimmers personal bests improve they may improve enough to go into a faster benchmark bracket. This is when "Bonus Points" are awarded.

Think of the Benchmarks as a ladder from the slowest to the fastest swimmer. As a swimmers personal bests improve they will climb the ladder. At certain points - they will come to each step or rung in the ladder. As they pass over these - they will achieve bonus points.

How can we tell where the benchmarks are?

Whilst there is no where on the website which will list the benchmarks - they leave clues as to what they might be. The benchmarks are predominately used to allocate the system generated Target Times. The benchmark time itself are typically slightly faster than or equal to the system generated target time.

Calendar

Scratching from a meet

How do I get our carnival listed?

Ask your state or national organisation if the carnival can be listed on the My Swim Results calendar.
Leave us a message letting us know the details and we can add it (include a HyTek Meet Events file if you would like Online Entries).

Ranking

How often are the Rankings updated?

Rankings are updated as soon as meets have been merged into the system.

The rankings doesn't include my child?

If your child has swum recently then chances are it has something to do with the age group or date used to produce the ranking.

If you child has a birthday before a selected swim meet then they will need to be in the next age group.

Further information

Checkout

Does My Swim Results store credit card details?

No - My Swim Results does not receive or store Credit Card details.

PayPal offers to link credit card details or other funding sources to a PayPal account but this information is kept at PayPal under strict PCI DSS guidelines. More information about their PCI DSS compliance is available on their website.

Any Credit Card details should not be sent to My Swim Results as they will not be stored or utilised. Any request containing Credit Card Details will likely be destroyed before the request is actioned.

I want to pay via Credit Card - do I need a PayPal account?

PayPal does offer the option of having a PayPal account which means that the you can link your credit card to the PayPal Account in order to avoid having to re-enter your credit card details.

Payment alternatives?

PayPal offers a safe and secure payment solution which includes payments via all major credit cards and bank transaction accounts. Transactions are instant and, once completed, the order processed.

BPAY offers a secure payment solution through your own banking online application. Payments are delayed as the banks process the BPAY requests overnight.

I made a BPAY payment on Saturday, it is Monday now - why hasn't it been processed?

Banks generally batch up BPAY requests and process them after business hours. Typically they will deduct the money for the payment from your account immediately but the payment will not be processed until their overnight processing take place. This means that a BPAY payment made on a Saturday will not be processed by the bank until Monday evening. The payment will be made available overnight and the remittance information required to process the correct order made available to My Swim Results for processing the next day.

More information

Meet Entries are closing and the BPAY option has dissappeared?

In order to ensure that Meet Entries are processed ontime, the option for BPAY for use with Meet Entries or Event Registrations will be removed 5 days before the entries closing date. It is hoped that in this time - the payment can be processed before entries close as Late entries will not be accepted.

The PayPal option will remain available until entries close as it is a instant transaction rather than relying on the banks overnight processing.

More information

Contacting Support

If you have further issues, please contact us.

Alternatively ring Biz AnyWare on 08 9226 4990.

Postal address:
Biz AnyWare
PO Box 31
West Perth WA 6872

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